Privacy Policy

Our Commitment to Your Privacy

Your privacy is important to us. This Privacy Policy explains how Exuma 2020 SL “The company” collects, uses, stores, and protects your personal information when you use our website, services, or contact us.

We are committed to handling your information transparently, responsibly, and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Spanish Data Protection Law (LOPDGDD) 3/2018.

This policy applies to all Exuma websites and related services.

If you have any questions, please contact:
compliance@cancelourtimeshare.com

Personal Information We Collect

To provide our services, we may collect the following types of information:

Contact & Identity Information

• Name
• Email address
• Telephone number
• Postal address
• Date of birth

Contract-Related Information

• Details of your timeshare or holiday ownership
• Resort or provider information
• Purchase agreements
• Proof of payment
• Upgrade history
• Maintenance fee invoices

Additional Information

• Details of other contract holders (where relevant)
• Marketing preferences
• Correspondence with us
• IP address and device data

You may also provide personal information when you contact us, complete forms, or communicate with our team.

How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested services
• Review your situation and explain your options
• Improve our website and customer experience
• Communicate with you about your case or enquiry
• Send marketing communications (if you have consented)
• Carry out customer care and follow-ups
• Conduct market research
• Comply with legal and regulatory obligations

We only use your data where there is a lawful basis to do so.

Marketing Communications

If you agree to receive marketing messages, we may contact you by:

• Email
• Telephone
• SMS
• Post

You can opt out at any time by emailing compliance@cancelourtimeshare.com

We will never sell your data to third parties for marketing purposes.

How Long We Keep Your Information

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Honour your preferences

Marketing data is normally retained for up to 7 years, unless you request deletion earlier.

When data is no longer needed, it is securely destroyed or anonymised.

Data Security

We use appropriate physical, technical, and organisational safeguards to protect your information, including:

• Secure servers
• Restricted staff access
• Encryption
• SSL technology for payments
• Secure office environments

Payment processing is handled securely through trusted providers.

Third-Party Websites

Parts of our website may contain links to third-party websites for your convenience and information. The privacy practices of these third party websites may differ from those of Canel Our Timeshare. When you access these other websites, please understand that we do not control the content and are not responsible for any claims made by the company or website.

We suggest that you carefully review the privacy policy of each website you visit. This Privacy Policy does not cover the information practices of those websites to which this website links to. These other websites may send their own cookies to users, collect data, or solicit personal information.

Your Data Protection Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to marketing
• Request data portability
• Withdraw consent

To exercise any of these rights, contact:
compliance@cancelourtimeshare.com

Complaints

If you are unhappy with how we handle your data, you may contact:

Spanish Data Protection Agency AEPD (Agencia Española de Protección de Datos)

Changes to This Policy

We may update this policy from time to time.
Any changes will be posted on this page.

Contact Us

For questions, concerns, or requests:

compliance@cancelourtimeshare.com