We receive comments, questions and queries from hundreds of troubled Timeshare, Points, Floating Weeks & Fractional ownership scheme members each month and have published a selection of recent comments below. To see a selection of earlier in 2016 & 2015, please click here.
"A problem shared is a problem halved" as they say, so for free expert advice, please call 0203 6704 616 or complete the SEE YOUR OPTIONS form now.
18 May 2016 - Mrs Deborah D, Kent - Club La Costa (CLC) Fractional
"After buying into fractional to reduce the length of ownership from points, I feel we are getting nowhere. Cannot get booked at times we would like as too many properties are now privately owned or used by other marketing companies. Maintenance fees are a joke. Not a happy camper."
18 May 2016 - Mrs Joan P, Yorkshire - Diamond Resorts (DRI)
"Bought through GVC, aka Sunterra, now Diamond Resorts, have been unable to pay the ever increasing Mintenance fees but just been advise thats tough. A debt collector will be in touch. We have advised them we feel we were mis-sold, but all along they have maintained their stance that that is just tough luck.. promised exclusive resorts - Now available to anyone via online booking agents, Advised 5* resorts, All advertised as 3* on travel websites. Never told us we would be hounded by Reps when we did go on holiday.. Hate going as I cannot relax for this but still expected to pay for holidays we cannot and do not want to take anymore."
18 May 2016 - Ms Olivia H, Elginshire - Club La Costa (CLC) Fractional
"I want to cancel my CLC membership and if possible get the 8 months finance back. Is it possible ?"
18 May 2016 - Mr David P - Club La Costa (CLC)
"We originally purchased a fixed week at Paradise Park in Tenerife before I was taken over by GLC... We then changed our fixed week into RCI points, but I still pay my annual fee's to GLC. I am in the process of getting a divorce and can simply no longer afford the maintenance."
17 May 2016 - Mrs Mary L, Oxfordshire - RCI Points
"We just want to get rid of the timeshare."
16 May 2016 - Mrs S C, Devon - Seasons Holidays
"Not sure if you can help, I'm paying a lot in, getting nothing back. Upgraded but then found out I lost my summer holiday weeks."
15 May 2016 - Mr Andrew R, Nottinghamshire - Diamond Resorts (DRI) Points
"We would just like to get out of this. We were encouraged to buy more and more points, but we are still unable to book where and when we want ..."
13 May 2016 - Miss M O, London - Club La Costa (CLC)
"It's been a year now that we have been paying 250 every month. They are unable to supply us any holiday of our choice, they only want us to go to a resort we have already been to. I think this is a trap and waste of money. What ever they said at the point of joining is always the opposite when it's time to book holiday."
13 May 2016 - Mrs Alison Y - Silverpoint & RCI
"We swapped Anfi for Silverpoint. We currently have 3 with Silverpoint and RCI also sold us points on the promise to rid is of 2 of the time shares. So I suppose we have 4 now...."
12 May 2016 - Mr Glenn M, Devon - Club La Costa (CLC)
"Had to stop paying charges as out of our budget. Whenever requesting resorts we were always told it was full and needed to reserve at least 3 yrs in advance. Tried to sell on, but they just ended up trying to sell us something else. Got up and walked out. CLC is a big con"
12 May 2016 - Ms Patty T - Diamond Resorts (DRI)
"We bought a deeded contract with Sunterra in 1998 and were coerced into buying into the points system with Diamond Resorts. Our maintenance fees doubled and have increased yearly."
12 May 2016 - Mrs Rita K, Tyne & Wear - Diamond Resorts (DRI)
"We joined GVC then it changed to Sunterra. We are now in our 70s and don't use it very much. My husband and I are in bad health can you help?"
11 May 2016 - Miss Maureen P, Kent - Diamond Resorts (DRI)
"Pressured into buying more points at each resort you visit, you feel compelled to buy more due to the number of points required at the resorts .Not enough resorts accommodation for the amount of owners making it impossible to use your points so you lose them but still have to pay the next year's maintenance fees in full before the beginning of the year or you are locked out of booking any resorts. Maintenance fees too high."
11 May 2016 - Mr Mark W, Dorset - Anfi Group, Floating Weeks
"We have a floating week at GRAN ANFI bought in 2006, paid deposit via credit card. Can we make a claim?"
10 May 2016 - Mrs C R, Greater Manchester - Diamond Resorts (DRI) Points
"We were mis-sold our GVC Points in 1999 and have a letter from Penny Armstrong, Financial Officer of GVC offering us 'special circumstances' arrangements to continue our ownership. We have to send a copy of this letter to Diamond each year with our maintenance fees to prove the special circumstances. My husband is retired on a reduced state pension and I have been unemployed since the end of December 2015. We cannot afford to keep the membership. The contract runs until 2054/5 and would pass automatically to our off-spring which is something we did not appreciate at the time of purchase... We just need to end this contract."
10 May 2016 - Mr Alistair G, North Yorkshire - Diamond Resorts (DRI)
"I stopped paying a couple of years ago and tried to withdraw but they would hear non of it. They continue to chase me…"
10 May 2016 - Mrs Janet M, Cornwall - Diamond Resorts (DRI)
"We have been trying to sell our timeshare since August 2014 via Diamonds nominated seller Travel and Leisure. No luck we have reduced the price drastically and are have left it open to offers or rental. We want rid of it as my husband and I have health issues... Please can you help?"
10 May 2016 - Mrs Karin G, North Somerset - Diamond Resorts (DRI)
"Concerned over high maintenance and the thought of being locked in after pension age."
10 May 2016 - Mr Danny R - Club La Costa (CLC) Fractional
"I have a fractional timeshare with CLC which i want to be free of . The yearly maintenance is crippling."
09 May 2016 - Mr Graham P, East Yorkshire - RCI
"The RCI Timeshare we were sold has never worked for us, the system does not work for us at all. We continue to pay very high maintenance fees despite not being able to book suitable accommodation."
09 May 2016 - Miss Jan G, East Yorkshire - Diamond Resorts (DRI)
"Purchased GVC/Sunterra a few years ago and have tried to get out as I can no longer afford the rising maintenance fees. Paid sales company to try and sell them to no avail. I never agreed to change to DRI. I would like advice on cancelling my points and claiming my money back please."
09 May 2016 - Ms Cezara S, Aberdeenshire - Diamond Resorts (DRI)
"Initially we bought the points with Sunterra over a fixed period for 50 years. Subsequent company take-overs have meant we've ended up with Diamond Resorts, who stipulated that 50 years contract period be modified to an indefinite period without consulting the owners."
09 May 2016 - Miss Marika H, Surrey - RCI
"I'm looking to get out of a timeshare contract which was sold to us in belief that it can be sold on. It's Lomakylä Onnenvirta resort in Finland. It is 2 bed apartment, sleeps 4-6 people"
09 May 2016 - Dr M Z, Greater London - Arabian Gulf, Dubai
"I paid £6000 then & there and paid the rest within a week - in total £16000. They told me I can let it out, but they haven't helped me at all, although I have given them written authority. As yet I haven't used the one wk I am entitled. I tried to sell it but no offers. I would liek to come to your office with all my papers & see whether you can help me. Thanks."
09 May 2016 - Mrs Jas S - RCI Points
"I just want get rid of my timeshare. Fees are way too high fee plus I'm just not getting what I want."
09 May 2016 - Mrs Shelly F, Cheshire - Diamond Resorts (DRI)
"Bought the points in Florida in 2006. It was Sunterra, then they were bought out by DRI. We bought 7000 points and won't finish paying for them until Feb next year and only then because I took another loan to pay off original and paid fees as I'd be paying for 25 years otherwise."
07 May 2016 - Ms Liz H - Club La Costa (CLC)
"I am furious and frustrated and confused. We joined this on the advice that we could book all a special holiday to Vegas and Mexico in 2017 and that when we increase from fraction to signature points we would have more than enough for our big special holiday plus using CLC points for weeks in tenerife. I asked the liason rep about the option of withdrawing at any time and he assured me this was the case - no problem. I have been on today to membership services trying to book our holidays to be told we don't have the total points they promised by combining our previous fractional points to exchange signature points and premium points. So I feel we have been misinformed as we made it very clear the purpose we were joining and I'm paying money every week and not getting what I thought."
06 May 2016 - Mr Paul W - Club La Costa (CLC) Fractional
"We own 2 fractional weeks. Last maintenance fees were about £1000"
06 May 2016 - Mrs Lorraine S - Silverpoint
"We bought two timeshares one at Hollywood Mirage and one at Beverley Hills Heights under the guarantee that the following year we would be able to resell back to Silverpoint and if we didnt we would be able to rent it out via silverpoint neither has happened"
05 May 2016 - Mr Jeffrey P - Grand Holidays, Flamingo Tenerife
"It was Interval International then it was taken over by Grand holidays and its the Flamingo Hotel in Tenerife"
05 May 2016 - Mr Neil M, South Yorkshire - Anfi Group
"I bought in Anfi Tauro several years ago after being told that work would start shortly and I should see a noticeable difference within the next few years. Nearly 8 years on nothing's changed at all, can I claim a refund ?"
05 May 2016 - Ms Barbara D, Nottinghamshire - Diamond Resorts (DRI)
"I bought 40 points from GVC in 2002 before it became Sunterra with the 40 points becoming 4000 points. Now it is Diamond Resorts. It's the management fees that keep going up. I paid £7,000 at the time. I have gone on a few good holidays with them which I have enjoyed, but now I want out. How can you help me?"
05 May 2016 - Mr Andy C, Kent - Club La Costa (CLC)
"Bought CLC Points (Vacation Club) with finance from GE Money in 2007. Costing £18000."
04 May 2016 - Mrs T M, Lancashire - Diamond Resorts (DRI)
"We took over my Dad's points after his death. Received no info on how hard it would be to leave and the full obligations of the transfer. I work term time and there is never availability in school holidays"
04 May 2016 - Mr Paul T, Hampshire - Richvale / Fairways Club Tenerife
"We bought one red floating week in 1999 (not sure of the month as we have mislaid the Certificate) and it was ceded to Points on 2 July 2002. We only wish to exit our timeshare and would prefer not to be involved in any claim for return of the original purchase price and maintenance fees if possible."
04 May 2016 - Mrs Meg L - Diamond Resorts (DRI)
"Cannot afford almost £2000 a year on my pension, and would like to get rid of this"
03 May 2016 - Mrs D G, Greater Manchester - Resort Properties
"We bought the timeshare in 2000 under Resort properties but it is now silverpoint"
03 May 2016 - Mrs A S, Cumbria - Diamond Resorts (DRI)
"Not what we signed up for. We are told there was no availability and yet holidays are being sold on booking.com and other websites to non-members."
03 May 2016 - Mr Derek R - Diamond Resorts (DRI)
"I'm after information on how to get out of a spiralling cost of membership. I have not even been able to afford to go on this so called holiday for years."
03 May 2016 - Mrs Joanna T, Lancashire - RCI Weeks
"Can't believe nothing is available whenever we want to go. RCI group. Grand View Las Vegas is our week in October"
01 May 2016 - Mr Iain D, Renfrewshire - Club La Costa (CLC)
"Platinum member holding 3001 points and finding difficulty in using points and obtaining accommodation. How can I get out of this as the points appear to have no value and the annual fees are onerous."
30 April 2016 - Mr Brian F - RCI Points
"I purchased points holdays with RCI with my now ex-wife. They will not let me take her name off the contract which we have never used and I can't get out of contract. This means she can use this for holidays that I am having to pay for."
29 April 2016 - Mrs Diane M - Westgate
"Bought into Westgate, wish we hadn't, been trying to find out how to sell it back but they aren't interested, need advice on if we were mis-sold and/or if we can get rid of it asap! Thankyou."
28 April 2016 - Mrs Alma M, Middlesex - Club La Costa (CLC)
"I made a wrong decision in joining CLC. Pls help."
28 April 2016 - Mr Nigel S - Diamond Resorts (DRI)
"Purchased points originally from Sunterra. Our financial situation has changed and we can no longer afford the management fees each year. I'd like to cancel my membership if possible."
28 April 2016 - Mrs Rosemary G, Avon - Diamond Resorts (DRI) Fractional
"We paid an additional £15,000 to convert to fractional timeshare so we could get out of perpetuity"
25 April 2016 - Mrs Lily B, County Durham - Anfi Group
"Have a fixed week at Anfi. Was told I would be able to change to another week and that I could trade one week for two in America but this never happened. Costs a fortune to swap within RCI and choices not very often available. Was sold it in perpetuity . Can I claim any money back?"
25 April 2016 - Ms Mary H, Renfrewshire - MacDonald
"I don't fully understand the points system as it is new. I think I am expected to pay 4 years fees upfront if I want to exit but cannot afford this !"
25 April 2016 - Mr Robert M, Somerset - Westgate
"Purchased 2 weeks at westgates towers Orlando florida have tried to sell on and its impossible, have lost money using recommended companies, now after not using just want to move on…"
25 April 2016 - Mr Rob M, Suffolk - Club La Costa (CLC) Fractional
"We spent £10k on fractional ownership 3 years ago. I was all for it, my wife wasn't 100%. Now, however, after many conversations with friends and family, we just want to get out of our 19 year contract. We feel ripped off. Please help."
24 April 2016 - Mr Paul M, Northamptonshire - Diamond Resorts (DRI)
"We bought on the basis that there were further choices beside Spain, like Greece or Turkey but nothing came of it. We found that maintenance costs went through the roof when we were told they would only be nominal increases in line with inflation."
23 April 2016 - Mrs F W, Renfrewshire - RCI Points
"Fixed week at Lakeview Country Club. Contacted Worldwide Timeshare Hypermarket who persuaded us to upgrade to Xpectations points with RCI. Told us we could rent out the points if we weren't going to use them but when we tried they told us we would have to book a holiday & then rent that out. We disputed that & refused to pay the maintenance fees. Are we entitled to any refund of the money we paid to buy the points?"
23 April 2016 - Mrs Sheila H, Greater Manchester - Diamond Resorts (DRI)
"I originally joined GVC and bought 60 points, however I now own 15500 points due to pressure sales on several holidays! Can I claim mis-selling and compensation? Management fees have soared since Diamond took over!!"
23 April 2016 - Mr Vincent J, Cumbria - Crown Resorts/Diversified
"Have received an invoice for additional management fees due to a fine Diversified were given due to under payments of taxes in Spain and they are looking to recoup from members, this surely can't be right???"
23 April 2016 - Mrs KimC, Greater London - RCI
"My father had two time shares and then passed past one of the over to me and I then got talked into converting it over to RCI points."
21 April 2016 - Mr John M - RCI
"I just want I just want rid of anything to do with Timeshare"
20 April 2016 - Mr David B, Surrey - Club La Costa (CLC) Fractional
"I have been a member for just over one year and so far even with 8 months notice I have been told that none of the resorts are available and the customer service is a joke, as is the rise in maintenance fees"
20 April 2016 - Mrs Sara D - MacDonald Resorts
"My daughter's father has died and now my daughter is being chased for fees"
19 April 2016 - Mrs Tracey B - West Yorkshire
"My time share is closing down at the end of the year , but my contract is until 2025. I have been told my certificate is worthless and cannot claim anything back because they have no money."
18 April 2016 - Mr Andy W, Greater London - RCI Points
"I now have RCI points but pay my maintenance as if I had fixed weeks. I receive correspondence from Sutton Hall timeshare resort. I traded my CLC points for these RCI points"
18 April 2016 - Mrs Christine R, County Durham - Diamond Resorts (DRI)
"Want to get out of Diamond Resorts as we just tried to book with points at Wychnor Park and they said they no availability, but we could book same dates with Booking.com if we just pay as a non-member. How can that be right?"
07th April 2016 - Mrs Ellen R - RCI, Silverpoint & Diamond Resorts
"We have 3 weeks with RCI thru the above mentioned resorts and 200 points with Diamond Resorts. Diamond has recently bought Intrawest and we have a loan for extra points. Not happy about the sale and feeling stuck with lots of maintenance fees in perpetuity..."
29th March 2016 - Mrs Lorna S, Hertfordshire - El Capistrano, Nerja
"Dial An Exchange's denial of any responsibility for the most appalling condition of exchange accommodation one year on! We have tried every way to gain some sort of compensation for emergency accommodation bill without success. Help!"
To see a selection of customer comments from earlier 2016 & 2015, please click here.