We receive comments, questions and queries from hundreds of troubled Timeshare, Points, Floating Weeks & Fractional ownership scheme members each month and have published a selection of recent comments below. To see a selection of earlier in 2016 & 2015, please click here or to see more recent comments, click here
"A problem shared is a problem halved" as they say, so for free expert advice, please call 0203 6704 616 or complete the SEE YOUR OPTIONS form now.
15th April 2016 - Mrs Karen M - Club La Costa (CLC)
"Finding same problems as many others. Cannot book holidays too far in advance. Being told there is absolutely nothing available in the UK until October even if we transfer points (at further cost) to RCI. Cannot go abroad at the moment and we will lose our points at end of December. Feel we have been well and truly conned."
15th April 2016 - Mr Peter B, Kent - Diamond Resorts (DRI)
"My husband and I bought into GVC/ Sunterra a few years ago. We feel that DRI has changed from the original timeshare holiday we bought into."
15th April 2016 - Mr W R, Essex - Club La Costa (CLC)
"Been a points member of CLC since 2009. Is my "perpetuity contract" valid? I have not paid maintenance fees for 2016 yet."
15th April 2016 - Mrs Denise L, Derbyshire - Anfi Group
"We first purchased Anfi in August 2000 and have had 6 further contracts - 5 of which were floating weeks, then the last contract was for 2 seperate fixed weeks."
14th April 2016 - Mr P T, Kent - Club La Costa (CLC) Fractional
"I'm looking to get out of my commitment as I feel I'm paying way over the odds for what was promised"
14th April 2016 - Mr Mike S, Kent - Club La Costa (CLC)
"Looking for advice on exit and reclaiming cost of unused product"
14th April 2016 - Mr James W, Leicestershire - Club La Costa (CLC)
"We have a 3 year trial membership fully paid with CLC World. We have taken the first 4 weeks, but CLC World has now stated there is no availability for us to use the final 2 weeks before expiry of our trial membership (given we are limited to school holidays - as they were aware when we signed). What options do I have to claim money back? They have not responded to my email."
14th April 2016 - Mr Colin H - Diamond Resorts (DRI)
"We just heard and read we could claim money back from maybe being mis-sold our points & would like to find out more…"
13th April 2016 - Mr Frank D, Renfrewshire - Club La Costa (CLC) Fractional
"Trying to find out if we are due any compensation for mis-selling of product?"
13th April 2016 - Mrs Kay H, Leicestershire - RCI Fixed weeks
"We have to pay yearly maintenance fees to out time share in Vegas plus membership to RCI so to be able to go to other resorts. Our timeshare week is one week every 3 years."
13th April 2016 - Mr Ian D - Diamond Resorts (DRI)
"Is there anything I can do to get any money back?"
12th April 2016 - Mr Roy E, Wiltshire - Diamond Resorts (DRI)
"No cooling-off period when brought from GVC, then when Diamond Resorts took over, they just converting it across with no discussion or opt out period."
12th April 2016 - Dr Martin C, North Yorks - Diamond Resorts (DRI) Fractional
"I purchased fractional membership points from DRI in 2014... I understand that I may have been mis-sold fractional membership."
12th April 2016 - Mr John S, Essex - Club La Costa (CLC)
"Ever increasing annual fees. They are constantly selling new schemes which are reducing the opportunities to book accommodation. Scheme has progressively worsened, especially with the elimination of "2 for 1" periods"
12th April 2016 - Ms Yulia M - Club La Costa (CLC)
"Just want to see if you can help us to get put of our Club la costa timeshare."
12th April 2016 - Mrs Julie C, Lincolnshire - Diamond Resorts (DRI)
"Been with the company since 1999 upgrading from an £1800 3 year explorer membership to 40 (4000) points in 2000 and then to 60 (6000) points in 2002. Management fees have rocketed and since 2014 have not been paid despite frighteners sent in our direction".
11th April 2016 - Mrs Catherine C - Club La Costa (CLC)
"Bought 5 weeks trial membership for £3995, every time I try to book a week t am told it is not available.?? Feeling very worried that we have been CONNED."
11th April 2016 - Mr Paul W - Diamond Resorts (DRI)
"I bought 2 weeks in Diamond Club Calypso in 2004 from a reseller (Timeshare Computer Link - no longer trading as far as I can ascertain) and converted the weeks into RCI points. My contract was "in perpetuity". Maintenance fees are much higher now and generally I can't find suitable exchanges on RCI..."
11th April 2016 - Mr Stuart R - Club La Costa (CLC) Fractional
"Fractional member and not impressed with product we have against what was promised at point of sale. Limited avalibility on accommodation, spiralling management fees, additional costs per points to book each time and very little additional development in last few years."
10th April 2016 - Mrs Gwen H, Midlothian - Silverpoint
"We previously had timeshare here when it was under a different name and we were talked into upgrading with a view to sell back!!! We then traded it for an apartment at Beverley Hill Club and about a year and a half ago we were phoned and told we had to move to Hollywood Mirage club asap. We would like to get out of this scheme please as it is very expensive for us being retired and we can never get accommodation in UK when we need it."
8th April 2016 - Mrs Michelle W, Cheshire - Anfi Group
"I was sold my time share last summer, I paid a deposit and the rest was via credit. I have a floating week. Have I been mis-sold?"
7th April 2016 - Mrs Eryn G, Kent - Club La Costa (CLC) Fractional
"We went on what we thought was a holiday we won, but turned out to be timeshare. We bought under pressure and did not know what to do. We thought we would be able to cope but then went on another holiday that we could not really afford and were pressured to upgrade. Now there are fees to pay and we cant even use it! Please can you help as there is a high finance bill with it as well that we cant afford to pay. How can we just get out of it all?"
7th April 2016 - Mrs Lisa L - Club La Costa (CLC)
"We cannot get the resort or times we want even up to 2 years in advance. The management fees are constantly rising and the accommodation we have stayed in over the past 3 years can only be described as shabby."
7th April 2016 - Mrs F L, East Lothian - Diamond Resorts (DRI)
"Bought '99 and told we had a 7 day cooling off period. When we phoned to cancel within this period, we were aggressively told it was not possible."
7th April 2016 - Mrs Ellen R - RCI, Silverpoint & Diamond Resorts
"We have 3 weeks with RCI thru the above mentioned resorts and 200 points with Diamond Resorts. Diamond has recently bought Intrawest and we have a loan for extra points. Not happy about the sale and feeling stuck with lots of maintenance fees in perpetuity..."
6th April 2016 - Mr S M, Kent - RCI Points
"Want to get out of timeshare. Was told they would buy back later if I no longer wanted it, but that is not true. All on finance. Not happy as they are always getting you to spend more."
5th April 2016 - Mr John M, Oxfordshire - RCI Points
"I have points with RCI and one week with Club La Costa. It’s a long story…"
5th April 2016 - Mrs Catherine R - Diamond Resorts (DRI)
"Feel we were missold our points with GVC now DRI and wish to get out of contract"
5th April 2016 - Mr Alec C, Kent - Club La Costa (CLC)
"Bought initial week in 2002 converting to points soon after. Have since upgraded to have enough points for school holidays... However worried about liability for children in future ,ising maintenance costs and use of resorts by non-members. Initial purchase and points upgrade was done on finance but paid off early. Where do we stand?"
5th April 2016 - Mr Martin W, Oxfordshire - Diamond Resorts (DRI) Fractional
"Original points with GVC now DRI, who convinced us to pay for fractional... but we now pay £1200.00 per annum in maintenance fees, can never book anywhere unless we shout and complain and constantly feel like we're being ripped off. Can we get out of this mess, compensation would be a bonus but freedom from Diamond is the main aim of this enquiry."
5th April 2016 - Mrs K V, Greater London - Club La Costa (CLC)
"We bought our timeshare in Sep 2011, the worldwide resorts that we were promised no longer exist and the ones that do either have no availability or have a compulsory fee to pay to book plus points it's very frustrating and we were totally Mis-sold. How do I completely come out of the contract and the annual yearly charge which keeps going up?"
5th April 2016 - Miss Kathy F, County Armagh - Club La Costa (CLC) Fractional
"Not happy want out....unaware of maintenance fees and that it would be a loan from another source meaning bank... totally misleading. Joined July last year haven't even used points as just returned from bonus week given to us for joining but on bonus week was pressurised into upgrading to signature. I am livid and horrified that I was drawn into this scam....I want my loan cancelled ASAP."
4th April 2016 - Mrs Denyse H, Essex - Belton Woods / QHotels( De Vere)
"We inherited this golf timeshare 2 years ago but cannot afford the £1000 a year maintenance for one week"
4th April 2016 - Mrs Mary A, Devon - Heritage Resorts
"We have paid this years fees but are unable to travel and really would like to exit the contract."
4th April 2016 - Mr Mike F, North Yorkshire - RCI Weeks
"I have tried on many occasions to get out of our timeshare but come to a stale mate"
4th April 2016 - Ms Irene A, Nottinghamshire - Fuerteventura Elite Club
"My partner and I own 1 week at Fuerteventura Elite Club. We asked them to buy it back of us and they said they would resell our week for us. We paid them the solicitor fees, but that was 3 years ago and we have not been over there since then. The only time we here from them is when they want the annual fee which is now over 500€. Heard nothing and they don't even answer my letters now, What can we do?"
4th April 2016 - Mr Ian H, Dorset - Anfi Group
"Enquiring about terminating contract and claiming compensation from Anfi"
1st April 2016 - Mrs Jane A, West Yorkshire - Club La Costa (CLC) Points
"I am desperate to get out of Club la Costa and did have one with Radisson. I am behind with all my payments and want out"
1st April 2016 - Mrs Pauline P, Tyne and Wear - Petchey/MGM/Infiniti
"Got my timeshare in 2002. It was a resale and I was told I could put it up for resale, but when I tried they told me that, because its in perpetuity, I can't get out"
30th March 2016 - Miss C T, Surrey - Club La Costa (CLC)
"Can we claim back what we paid for it and every years maintenance fees? We have 1 floating week and our fees have gone from £400 to £750 per year ."
29th March 2016 - Mrs Donna A - Club La Costa (CLC)
"Contract too long and maintenance exorbitant"
29th March 2016 - Mrs Lorna S, Hertfordshire - El Capistrano, Nerja
"Dial An Exchange's denial of any responsibility for the most appalling condition of exchange accommodation one year on! We have tried every way to gain some sort of compensation for emergency accommodation bill without success. Help!"
24th March 2016 - Mr S O, RCI
"We are suffering financially and need to exit the contract urgently"
23rd March 2016 - Mrs Jan W, Irvine - Diamond Resorts (DRI) Fractional
"We are not able to use the points as I have health problems"
22nd March 2016 - Mr D S - Crown Resorts/Diversified
"I've been trying to surrender my points for over 12 months now but keep receiving letters asking for payment of fees. The latest threatens passing it over debt management company and I don't know a) what legal rights they have to do this and b) how I can do about it"
22nd March 2016 - Mr R T, Monmouthshire - Club La Costa (CLC)
"4500 points regrettably purchased in 2004. I have been trying to get out with a modest payment for over 10 years."
22nd March 2016 - Mrs Sam M, Northumberland - CLC Fractional
"My husband recently passed and I can't afford to keep up membership"
20th March 2016 - Mr Mark M, Diamond Resorts (DRI)
"We just can't afford our maintenance fees and assessment fees."
17th March 2016 - Mrs Gillian C, Dorset - MacDonald Resorts
"We have two different types of points. Former fixed week… and Pure Points which they say cannot be sold. We'd like to get out of this before 2033 if possible."
17th March 2016 - Mr Mark G, West Midlands - Club La Costa (CLC)
"Signed up to Fractional timeshare last August, in hindsight a bad decision. Family circumstances are about to change and thus will become unaffordable."
15th March 2016 - Mrs K R, Middlesex - Club La Costa (CLC) Fractional
"Need urgent advice on cancelling timeshare contract with Club La Costa and claiming monthly payments and maintenance fees back as it is not affordable any more."
15th March 2016 - Mr Alexander H, Midlothian - CLC Fractional
"Would like to get out of timeshare as fees increasing annually which means so is our holiday"
14th March 2016 - Mr Ajay K - Club La Costa (CLC) Points
"Cannot afford maintenance fees"
14th March 2016 - Miss Kelly J, Gloucestershire - RCI Weeks
"I want to get out of my timeshare which was mis-sold to me"
2nd March 2016, Mrs Carol A, Inverness-Shire - Club La Costa (CLC) Points
"Need advice on cancelling timeshare and claiming costs and maintenance fees back"
To see a selection of customer comments from earlier in 2016 & 2015, please click here. Or, for more recent comments, click here